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Our Guarantee

We guarantee that each printed product will be free of defects and meet the highest of industry standards. If you have any issues with your prints, you may contact our customer service and we would be happy to address your needs. If the prints are found to be defective and not up to our standards and obligations, we will resolve the matter with one of the these two possible outcomes:

  1. We will reprint the original print job with an immediate turn around.
  2. We will refund the original print job purchase price.

We guarantee that our prints will meet typical CMYK industry standards. We cannot guarantee "match-print" color nor prevent slight color shifting from happening throughout an order. Additionally, we have no control over the color calibration of your monitor and therefore cannot guarantee that colors will precisely match what is seen on your computer screen. We are not responsible for any color shift that occurs from conversion of RGB images for printing in the CMYK process. Our proofs cannot guarantee perfect black, or grey color output. If you desire to have deep or "true black" in your file, please reference our file preparation information. Any coating applied to your products, such as UV coating or Spot UV, can have a slight effect on the appearance of your printed colors. We are not responsible for shifts in the final appearance of colors with UV coatings.

If you have additional questions, please contact our support department at 888-892-5812.


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