We reserve the right to revise and change this policy without prior notice. Whenever we update this policy, we will revise the date found at the bottom of the page. Please review this page frequently to ensure you are up-to-date with our policies. If you place an order with us, the current policies at the time will apply.
All sales are final once payment has been made. In order to keep costs down, much of our system is fully-automated and cancelling after an order has been placed is not possible at this time.
We guarantee that each printed product will be free of defects and meet the highest of industry standards. If you have any issues with your prints, you may contact our customer service and we would be happy to address your needs. If the prints are found to be defective and not up to our standards and obligations, we will resolve the matter with one of the these two possible outcomes:
1. We will reprint the original print job with an immediate turn around.
2. We will refund the original print job purchase price.
We keep the right to require samples of any potentially defective products prior to instating either of the above resolutions.
Within 24-48 hours of instating one of the above resolutions we will be in contact. If we cannot make contact with you over a five business day period of time, we will assume that your problem has been otherwise resolved and we will not issue any reprint or refund. Once the above resolution is instated, unless otherwise agreed upon, you will be required to return the entire original print job to us at the address provided to you by our customer service team, within 10 calendar days after the above resolution is reached. If your product is not returned to us within the 10 days you are agreeing that their original order should be charged against your credit card on file.
When applicable, your refund will be issued within 10 business days after we receive your returned product. When applicable, a reprint of your your order will be placed into "rush" production within one business of receiving your returned product, or earlier if we make that determination.
The following are examples of the types of issues that will not constitute a refund or reprint:
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